Shipping & Returns
How long does delivery take?
- We strive to have your order delivered within 2-5 business days after order confirmation.
- During promotions, sales, product launches, such as Black Friday, please allow for an additional couple days for delivery.
How can I track my order?
- We use Fastway Couriers as our delivery partner. Upon receipt of a tracking number, you will be able to track via www.fastway.co.za
Do you deliver to P.O. Box's?
- Fastway Couriers delivers door to door. Therefore, we will need a daytime physical address. Please ensure you provide us with a work or home address.
It's been more than five days and I still haven't received my order.
- Please email our customer service team at firstname.lastname@example.org and we'll sort this out asap.
I've received an incorrect item. How do I exchange?
- Oops! It's seems like we're human after all. Email us within five business days of receipt and we'll swiftly correct this mistake.